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Job No. 140853

  • Job Title:
  • System Analyst
  • Employer:
  • Drexel University
  • Location:
  • Philadelphia , PA
  • Posting Date:
  • 10-Apr-2019
  • Description:
  • Job Overview Academic Information & Systems (AIS) is a centralized department of Systems Analysts within the Enrollment Management and Student Success Division that support the academic, administrative and operational units of Drexel University. The AIS Team of Systems Analysts, Senior Systems Analysts and Managers maintain the functional aspects of the core enterprise software applications that house student information across the life-cycle, providing training, documentation and support to all users.

    The Systems Analyst is responsible for the functional support, ensuring the student systems operate efficiently and effectively by applying technologic and business practice solutions. The Systems Analyst provides demonstrated expertise and leadership to the departments and users of the supported systems. The goal of the Systems Analyst is to optimize the value derived from the use of the administrative and student systems.

    The Systems Analyst will primarily support the Financial Aid Office and Drexel Central within the division of Enrollment Management and Student Success.
    Qualifications - Bachelor's degree required with the following disciplines preferred: Information Systems, Computer Science, or Business.
    - 3 to 5 years in support of technology development and systems analyst experience.
    - Strong analytical and decision-making skills with the ability to prioritize projects and multi-task.
    - Project management background that includes complex, multi-function technical projects is strongly preferred.
    - Experience with Ellucian Banner Financial Aid and Student modules preferred.
    - Management and support of a Customer Relationship Management (CRM) application a plus. (Ex. RightNow, SLATE etc.)
    - Demonstrated ability to generate reports using report-generation tools. Familiarity with SQL and JavaScript beneficial. Specific knowledge of Hyperion designer or Oracle Business Intelligence Enterprise (OBIEE) preferred.
    - Experience with delivering technical training to non-technical audiences, development of test plans and supporting documentation.
    - Strong interpersonal skills, excellent verbal and written communication skills.
    Essential Functions The Systems Analyst interfaces regularly with the Financial Aid Office and Drexel Central to analyze business practices, evaluate the needs of the unit, recommend and implement software solutions.

    Works collaboratively with administrative offices and academic departments to define, develop and document office and inter-office policies and procedures. Must be able to perform needs assessment, system integration and design support and general change management support.

    Works closely with IT Software Engineers, Database Administrators and other technical staff to maintain student systems, facilitate upgrades, and act as the liaison between the end-user and technical support group.

    Reviews and analyzes the effectiveness and efficiency of existing systems and develops plan for improving or further leveraging the functionality.

    Develops technical specifications and requirements documentation for software development or improvement.

    Evaluates vendor documentation of new releases and upgrades of supported software to assess potential impact. Develops test plans and participates in testing of upgrades and new releases. Creates training plans, training documentation and conducts training sessions related to student software systems and processes.

    Manages projects, people and tasks to ensure goals and objectives are completed on time.

    Works collaboratively with all colleagues to ensure optimal service satisfaction.

    Develops data models and reports, which support the needs of the administrative and academic offices and senior management.

    Performs additional duties as assigned.
    Supplemental Posting Information Equal Opportunity Statement:
    Drexel University is an Equal Opportunity/Affirmative Action employer, welcomes individuals from diverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our website to view all University Policies and Workplace Postings.

    Background Check Disclosure:
    Background investigations are required for all new hires as a condition of employment, after the job offer is made. Employment will be contingent upon the University's acceptance of the results of the background investigation.
  •  Contact information:
  • Drexel University
  • Philadelphia , PA 19104
  • United States
  • Employer's Website:
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