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Job No. 140094

  • Job Title:
  • Information Services Coordinator
  • Employer:
  • University of Michigan-Ann Arbor
  • Location:
  • Ann Arbor , MI
  • Posting Date:
  • 09-Jan-2019
  • Description:
  • Job Summary
    The College of Literature, Science, and the Arts (LSA) invites applications for an Information Services Coordinator on the LSA Opportunity Hub Team. The Opportunity Hub reports to the Assistant Dean for Student Development and Career Initiatives and is housed under the LSA Dean’s Office. The Opportunity Hub is a transformational initiative to encourage all students to connect their liberal arts education with their goals and aspirations. Hub staff collaborate with campus partners to facilitate access to experiential learning opportunities both on and off campus, funding, employer partnerships, and alumni mentors. Through these channels, the Opportunity Hub helps students explore challenging, diverse opportunities, discover what matters most to them in their education and beyond, and put their liberal arts education to work.

    We are seeking candidates who have an innovative approach to work; enjoy working in a fast-paced, evolving area; are comfortable taking action in a growing and changing workplace; and who will actively engage in a dynamic, high-performing, collegial team environment. Candidates must prize and work to further our desire for inclusivity. We seek candidates with a commitment to creating access to opportunities for our diverse population of LSA students, and have an interest in and commitment to the liberal arts.

    Responsibilities*
    The Information Services Coordinator will serve as a point of contact for the LSA and U-M community in the Hub space. They will work closely with the Opportunity Hub team to handle all inquiries through the Information Desk for the Hub. The Information Services Coordinator will coordinate important administrative tasks around new and changing activities; document and follow through on process development; and proactively anticipate support needed for the team. The person in this position will also help maintain an efficient office environment through a variety of organizational tasks and be expected to perform tasks to support a wide range of employees. This position reports to the Assistant Director of Student Engagement.

    Information Services: 35%

    Answer front-line inquiries from employers, students, campus partners, and visitors, helping to create a smooth intake into the Hub and clear and consistent messaging
    Route calls and visitors appropriately, providing triage services during drop in coaching hours
    Collect and report data on student and front desk traffic to document types of inquiries to shape service and approach to entry into the Hub
    Manage and schedule Hub coaching appointments
    Organize incoming LSA Opportunity Hub email by assigning messages to appropriate staff; document trends and work with Communication Specialist to shape responses that answer questions and convey the values and approach of the Hub
    Maintain checkout system for Hub materials and technology
    Create Information Services resources
    Assist constituents (students, employers, alumni, and non-Hub faculty and staff) and Hub staff with using and navigating the LSA Opportunity Network and other systems employed by the Hub
    Assist with management of accounts in the LSA Opportunity Network, including setting up guest student accounts for non-Hub faculty and staff
    Reserve huddle rooms and conference rooms for staff
    Supervision of Hub Interns: 35%

    Supervise 6-12 student interns in their work at the Information Desk, including setting work schedules
    Train and support Information Services student interns on the following:
    Answer front-line inquiries from employers, students, campus partners, and visitors, helping to create a smooth intake into the Hub and clear and consistent messaging
    Route calls and visitors appropriately, providing triage services during busy times
    Collect and report data on student and front desk traffic to document types of inquiries to shape service and approach to entry into the Hub
    Schedule coaching appointments
    Maintain checkout system for Hub materials and technology
    Create Information Services resources
    Assist constituents (students, employers, alumni, and non-Hub faculty and staff) and Hub staff with using and navigating the LSA Opportunity Network and other systems employed by the Hub
    Create and distribute monthly publication of internal newsletter
    Ensure proper daily opening and closing of the Hub
    Maintain tidiness of Hub, kitchen, and huddle rooms
    Maintain adequate supply of promotional materials at the Information Services desk
    Maintain checkout system for Hub materials and technology
    Create Information Services resources
    Alongside the Assistant Director of Student Engagement, monitor intern progress through Information Services Development Model
    Assist with planning, developing, and coordinating intern professional development opportunities
    Administrative Support for Hub Intern Staffing: 20%

    Create, maintain, and communicate intern work shift schedules
    Manage Hub Intern Schedule Google calendar
    Schedule monthly all-intern meetings and monthly supervisor meetings
    Provide support for organization and preparation for Hub hiring
    Provide administrative support for intern supervisors
    Assist with planning and of new intern orientation
    Order food for meetings
    General Administrative Support: 5%

    In collaboration with lead and administrative teams, work on special projects as needed
    Provide additional support to administrative team during peak times
    Provide backup administrative support to provide coverage for administrative team absences
    Provide staffing support at Hub events
    Professional Development: 5%

    Attend workshops, trainings, institutes, and conferences related to the profession and Hub mission
    Actively engage and contribute to the profession at campus, local, regional, and/or national level
    Be an active member of related professional organizations
    Attend meetings, represent LSA & Hub interests, and participate in sub-committee partnership work within the Career Services Network, a professional network of University of Michigan Administrators
    Remain current on research, scholarship, and best practices related to the liberal arts, higher education, and position specific requirements
    Required Qualifications*
    Associate's degree or equivalent combination of education and/or relevant experience
    Inviting, open, inclusive customer service approach to work
    Demonstrated interest or experience in student services
    Strong communication and interpersonal skills
    Ability to evaluate the effectiveness of operations and recommend changes
    Ability to analyze and resolve complex requests and issues
    Appreciation of and ability to articulate the value of the liberal arts
    Successful experience working in a collaborative, team environment
    High level of organizational ability, including the ability to organize and coordinate a diverse workload with attention to detail and ability to meet deadlines
    Capacity to use independent judgment, diplomacy, and maintain confidentiality with a positive service-oriented attitude
    Flexibility to meet changing priorities
    Demonstrated investment in issues of equity, access and inclusion
    Must be able to set priorities, work simultaneously on numerous projects, and meet deadlines
    Demonstrated attention to detail and ability to handle sensitive material
    Proficiency using Microsoft Office and the Google software suite
  •  Contact information:
  • University of Michigan-Ann Arbor
  • Ann Arbor, MI 48109
  • United States
  • Employer's Website:
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